FAQ

We kindly suggest checking your spam folder, as confirmation emails occasionally end up there. Please note that there can be delays, and it might take up to 24 hours to receive an email confirmation about your purchase.

Tracking information on your order will become available 2-3 business days after it has been placed. You will receive an shipping confirmation email once your order has been shipped. Occasionally, shipping updates may end up in your spam folder. Please check your spam folder as well.

Orders may only be modified or canceled within 24 hours of purchase. Should you require any changes, please reach out to our customer support team as soon as possible. We strive to process and dispatch orders swiftly, which means that once an order has been dispatched, we cannot guarantee that any changes or cancellations can be made.

If you wish to cancel your order or update your shipping address, kindly contact us at support@jersivo.com. Our team will do their best to assist you within 24 hours.

We have a 30-day return policy, which means you have a maximum of 30 days from the date of delivery to the date you send them back to us for a refund. For more return information, please check our Return Policy.

Do you accept customized teamwear orders?

Yes, we accept customized teamwear orders. We welcome both team and corporate orders and are pleased to offer volume discounts.

We understand that your team uniforms reflect your team’s identity, and your on-field image is our top priority. Our professional design team will collaborate with your representative to create a uniform that perfectly showcases your team’s personality and image. Whether you choose from our collection of brand logos or create your own custom design, we will work closely with you to ensure your team looks their absolute best.

If you would like to learn more or discuss your custom order, please feel free to contact us at support@jersivo.com.

Can I place an order for my retail business?

Yes, we welcome corporate orders and are pleased to offer volume discounts on our jersey prices.

For inquiries or to place a corporate order, please contact us via email at support@jersivo.com.
We do not function as a wholesale distributor for any of the items we sell.